Return, Refund & Replacement Policy

HD Electronics & Car Accessories • Effective 30 May 2026

1. Overview

This policy explains the terms under which Car Shingaar ("we", "us", "our"), operated by HD Electronics & Car Accessories, accepts returns and issues refunds or replacements for products purchased through https://carshingaar.com. By placing an order you agree to the terms set out below. Every request is subject to review and verification by our team, and approval of any return, refund, or replacement remains at the sole discretion of Car Shingaar.

2. Claim Window & Timeframes

All return, refund, and replacement claims must be raised within 48 hours of delivery, supported by a valid unboxing video (see Section 3). This single window applies whether the product arrives damaged, defective, or incorrect, or a defect is noticed on first use.

• Damaged, defective, tampered, or wrong product: report within 48 hours of delivery with an unboxing video.
• Any request to replace or refund a product: raise within the same 48-hour window.
• Warranty defects arising later are handled under the Warranty Claims process in Section 7, for the duration of the applicable warranty.

Claims raised after the 48-hour window may not be accepted, except for valid warranty claims.

3. Mandatory Proof Requirements

Adequate evidence is essential for us to process any claim. Depending on the issue, we may require:

• Your order number or invoice.
• A continuous, authentic, and unaltered unboxing video that begins before the package seal is opened and does not cut away until the product is fully unpacked.
• Clear photographs of the product and of all packaging, including the shipping label.
• A short video or photographs clearly demonstrating the reported defect or damage.

Failure to provide adequate, unedited evidence may result in rejection of the claim. Please do not repackage or discard any packaging until your claim is resolved.

4. Damaged or Tampered Package on Delivery

If the outer package arrives visibly damaged, wet, opened, or tampered with:

• Refuse to accept the delivery from the courier.
• Record a clear video of the package condition at the time of delivery and share it with us immediately.
• Notify us the same day with your order number.

If you accept a visibly damaged or tampered package, you forfeit eligibility for a return, refund, or replacement for the items inside, as we are then unable to establish whether the damage occurred in transit or after delivery.

5. Situations Eligible for Refund

A refund may be granted, subject to verification and approval and provided the claim is raised within 48 hours of delivery, in situations such as:

• The delivered product is materially different from the description or specifications shown on the Website.
• An incorrect product was delivered and a suitable replacement is not feasible.
• A defective or damaged product is confirmed and cannot be replaced.
• Any other situation we determine, at our discretion, warrants a refund.

6. Replacement Policy

Electronic products sold through Car Shingaar are covered by a replacement-only policy. A product is eligible for replacement, when the claim is raised within 48 hours of delivery and after inspection, if it is:

• Defective or physically damaged upon arrival.
• The incorrect product delivered by us.
• Affected by a manufacturing defect identified within the eligible period.

We may inspect the returned product before approving a replacement. Where an identical replacement is unavailable, we may offer an alternative of equal value or a refund.

7. Warranty Claims

For products that carry a manufacturer or brand warranty, warranty claims raised after the initial 48-hour window are handled as follows:

• You ship the product to our address; warranty is counted from the delivery date of the product.
• We forward the item to the brand or supplier, who repairs it if repairable, or replaces it otherwise.
• Resolution normally takes 15–20 days, after which the product is shipped back to you.
• Courier charges for a warranty claim are borne by the customer in both directions; the product is dispatched after the return courier charges are received.

Please pack the product carefully for transit. If it reaches the brand with physical damage, the warranty claim may be rejected on that basis.

The following are generally sold without warranty coverage: floor mats, armrests, chrome accessories, perfumes, polishes and cleaning products, and certain decorative lights and imported items.

8. Non-Returnable & Non-Cancellable Product Categories

Owing to their custom-fit or made-to-order nature, the following categories cannot be returned or cancelled once ordered, except where they arrive damaged, defective, or incorrect (reported within 48 hours with a valid unboxing video):

• Floor mats and seat covers.
• Headlights, tail lights, and decorative lights.
• Bumper guards, front grills, diffusers, and rear spoilers.
• Armrests, roof rails, and side foot steppers.

9. Situations Not Eligible for Return, Refund, or Replacement

The following do not qualify for any return, refund, or replacement:

• Change of mind after purchase, or no longer requiring the product.
• Wrong product ordered, or incorrect vehicle compatibility selected, by the customer.
• Normal wear and tear, or minor cosmetic variations that do not affect functionality.
• Damage occurring after delivery, or due to improper handling, misuse, abuse, negligence, or accidents.
• Unauthorised modifications or repairs.
• Damage arising from self-installation or third-party installation.
• Claims lacking sufficient proof, or raised after the 48-hour window.

10. Product Condition Requirements for Returns

Any product approved for return must be sent back:

• In substantially the same, unused condition in which it was received.
• In its original packaging where reasonably available, including the original box.
• With all tags, accessories, manuals, warranty cards, and supplied components.
• With no evidence of misuse or intentional damage.

You are responsible for packing the return securely. We disclaim liability for products damaged during return transit due to inadequate packing.

11. Return Reasons at a Glance

12. Return Shipping Costs

13. Installation Service Charges

Free installation may be available at the Car Shingaar shop premises for eligible products, and paid doorstep installation may be offered where available. Installation charges are separate from product prices. Once installation services have been completed, installation charges become non-refundable.

14. Refund Processing

Approved refunds are processed through the original payment method wherever possible; where the original method is unavailable, an alternative method will be used. Refund processing timelines vary depending on banks, payment gateways, and financial institutions, and are outside our direct control.

15. Order Cancellation by Car Shingaar

We reserve the right to cancel an order in cases such as product unavailability, a non-serviceable delivery pincode, or a pricing error. Where an order is cancelled before it has been processed or shipped, a 100% refund will be issued.

16. Fraud Prevention

We reserve the right to reject any claim that appears fraudulent, abusive, misleading, incomplete, or unsupported. Submitting false claims may result in account suspension, order cancellation, and legal action.

17. Limitation of Liability

Approval of any return, refund, or replacement remains solely at the discretion of Car Shingaar and is subject to the verification and conditions set out in this policy.

18. How to Raise a Claim

To raise a return, refund, or replacement request, contact us with your order number and supporting evidence:

• Email: hello@carshingaar.com
• Phone: +91 8930612454
• Address: Opposite Laal Kothi, Alkapuri Shopping Center, Alwar, Rajasthan 301001